Health Advocate is a free, easy-to-use service that helps you and your family members (including parents and parents-in-law) take control of your health care issues. You and your family can call Health Advocate at 1-800-933-3622 to speak with a staff of medical professionals and health-related specialists to help you:
Any information you share with a Personal Health Advocate remains protected and secure.
Health Advocate offers many services, including:
Benefit | What It Does |
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Care Coordination | Helps members coordinate care among physicians |
Advocates for Excellence™ | Helps members with rare, serious or complex medical conditions identify top medical institutions, critical illness providers and specialized medical programs across the country |
Physician Locator™ | Helps identify primary and specialist physicians, hospitals, dentists and other healthcare providers focusing on in-network providers first, to help members utilize their benefits to their best advantage |
Rx Advocate™ | Provides members with assistance on prescription drug issues, including formulary and benefit questions |
Benefit | What It Does |
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Claims & Billing Assistant | Helps sort out and solve claims and related paperwork problems |
Fee Negotiation | Attempts to negotiate fees, when necessary, with healthcare providers to lower the member’s out-of-pocket costs |
Appeals Advice | Provides advice or assistance, when appropriate, to members when filing a complaint or grievance with their health insurer or health plan administrator |
Coverage Advantage™ | Helps members through the review and appeals process related to coverage questions for a particular service, or if coverage for clinical care has been denied |
Benefit | What It Does |
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Health Coaching | Provides members with the information they need to help them become active participants in managing their health |
Benefit | What It Does |
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CareQuest™ | Helps sort out and solve claims and related paperwork problems |
M.D. Direct™ | Attempts to negotiate fees, when necessary, with healthcare providers to lower the member’s out-of-pocket costs |
Complementary and Alternative Medicine | Provides advice or assistance, when appropriate, to members when filing a complaint or grievance with their health insurer or health plan administrator |
Mind Matters™ | Helps members through the review and appeals process related to coverage questions for a particular service, or if coverage for clinical care has been denied |
HealthyWheels™ | Helps arrange healthcare transportation services |
Senior Care Navigator™ | Offers access to a wide array of services for employees or family members approaching retirement, and to those who are already retired |
Wellness | Helps locate providers and arrange appointments for those members looking for a personalized approach to weight management, getting and staying in shape, and stress management |
Access the Health Advocate website. When you log in to the site, you will be able to:
Download the mobile app and log on to your profile via the Health Advocate mobile app for instant access to live support! If you have any questions, call 1-800-933-3622 to speak with a Personal Health Advocate, 24/7 or email answers@HealthAdvocate.com.